Sachem CRT

this blog is mainly to get things out of my head and into the cloud which we call the internet. If anybody except myself actually knows that i am a web developer (something i keep to myself for fear of people knowing) You will know that the biggest things i strive for is Simplicity, User Friendly,  and most importantly: CENTRALIZATION. This is the most important thing that i strive for in a website. I want everything that you need to be in one place and with my new [almost] complete sachemCRT.com website, i am making that goal possible. There are a few things as a CRT that you need when taking care of someone elses computer. You need:

1) information on how to actually fix it.

2) tools to fix the problem

3) communication with the customer

explanations: 

1) information on fixing the problem - On the site, i am implementing an articles database where i will write articles explaining how i fixed problems and even students can write articles on how to fix a problem. If a problem cant be found on Google then the CRT's can refer to the database to find a problem that possibly another CRT found. The longer the site is around and the more CRT's use the site then the larger the database will grow. Hopefully after a few years, the site will have a large enough database to be self sustainable. The teacher can assign us projects to write an article.

2) tools to fix the problem: The site has a built in software center where i put up programs that help us monitor, debug and get rid of problems like anti virus, anti spyware and programs to speed up the computer.

3) communication with customers is crucial. As a matter of fact, I recently signed up for a software service that allows me to turn eligible wireless routers into a hotspot to make some extra money; they emailed me and said that his name was marko and he will be my account manager and if i needed any help or had any questions, i just had to email him. <<-- this is a fricken amazing idea. If there were sayy 3 CRT's assigned a certain part of the alphabet, they would get 9 letters each. whenever a person with the last name of the letter they are assigned to signs up, that person will email them saying that they are the account managing CRT of their account and if they need help with anything, they can email them. This is the equivalent of a real world situation of EXTREME customer service. A workplace that places the customer and a good experience over the monetary value of what the customer is and since the customer here at Sachem has 0 monetary value, then customer service should be at an all time high and this is what it should be like.